Caribbean Hub FAQ
How do I get access to training?
To access training, you must first register for the session you would like to attend using the link provided. You must make sure that agree to both our Terms and Conditions and Privacy Notice, by selecting these boxes. If you do not agree to both, you will not receive a link to attend the training.
On the day of the training, please ensure that the name you used to register for the training matched the name on your Zoom screen. If there is a discrepancy it will cause delays as we have to ensure that only registered participants have access to the training. These articles here and here provide helpful guide for name changes. If you have a shared zoom account, it is possible to temporarily change your display name before logging in.
Please ensure that you log onto the training using the link provided, as promptly to ensure that we can keep to timings on our training session and to be respectful of your fellow participants.
How do I register for the training session?
To register for training sessions, you can click the links provided in the training and networking newsletter. Alternatively, you can find the link If the links do not work, you can always copy the URL and paste it into your browser.
Can I share the training registration links with colleagues who did not receive the email?
Yes, you can! They will need to register themselves to get access to the training.
I forgot to register for a session, can I still attend if I got the link from my colleagues?
No. We kindly ask that those who receive the links to the training session do not share them. We require all participants to individually register and they must agree to the Terms and Conditions and Privacy Notice to get access to the training. We use the registration list to ensure that only those who have signed up are granted access to the training
Is it free to attend?
Data Processing and Storing
How does PTI process my data?
PTI processes data in full compliance with the General Data Protection Regulation (GDPR) guidelines, as per British Law. We will only use your details in relation to information about the Eastern Caribbean Hub and your details will not be shared with any third parties without your explicit consent. You can unsubscribe at any time. If you would like to sign up for PTI’s mailing list to learn more about who we are and what we do, please do so here. Full details on our data processing procedures can be found in our Privacy Notice.
Does PTI store my data?
Yes we store the data that you provide to us during registration. We only store your data for as long as necessary and in full compliance with GDPR. We do not sell your data and only those deemed necessary will have access to your information.
On the Day Training FAQs
Is training closed captioned?
Unfortunately, we are not able to offer training with closed captions at this juncture. We are actively looking for platforms that have this feature embedded so that we can make our training more accessible.
Can I attend late?
We have a grace period of 15 minutes for all of our training sessions, which may be extended at the discretion of our team. If you do not join within this timeframe, it is unlikely that you will be able to attend, this is to minimise distractions to both facilitators and participants and also to try and ensure the same learning experience quality for all of our participants and yourself. Our sessions are designed to build upon concepts and ideas and you may have missed key information, insights and discussions, if you join the session late. We plan on running multiple of the same session so please look out for our future dates.
I am running late for training who do I contact?
Please contact firstname.lastname@example.org, we will then advise you of the best course of action. If you end up missing a session, please do not stress as it will likely be offered again in the future.
Will the training be recorded?
At this time, we will not be recording training due to privacy and data protection concerns.
I am having technical difficulties! Who do I contact?
As best as we try and avoid them, this is inevitable. If you are having difficulties logging on or with your connection status, please email: email@example.com. As we are using zoom, you may be able to dial into the meeting using your local number, this local access information will be made available to you via your training confirmation email. Please note that Zoom generates local numbers and not all countries/regions will have this feature available.
I registered but I was not let into the session.
We apologise for any inconvenience this may have caused. You may not have been let into the session because your Zoom display name did not match any of our records, or because you did not complete your registration for the training session. Remember to complete your registration you must agree to both the Terms and Conditions and Privacy Notice. You may not have been let on because you attempted to log onto training after our entry window closed. We kindly ask that if you are running late to training to get in touch with us at firstname.lastname@example.org, so that we can advise you.
If you do not feel that any of the following applied to you; please contact email@example.com with full details of the incident including your name, name of training session, date and time and information on the problem.
I am having technical difficulties! Who do I contact?
As best as we try and avoid them, this is inevitable. If you are having difficulties logging on or with your connection status, please email: firstname.lastname@example.org. As we are using zoom, you may be able to dial into the meeting using your local number, this local access information will be made available to you via your training confirmation email. Please note that Zoom generates local numbers and not all countries/regions have access.
Will I receive anything to demonstrate my participation in the training?
Yes, everyone will receive a certificate of attendance for each completed session. As we are a small team, please allow a minimum of 10 business days after your training session to receive your Certificate of Attendance before contacting us.
Will training materials be shared?
In most cases, training PowerPoints will not be shared. We will endeavour to share training worksheets which will have the key takeaways in a given session, where possible. If you are able to, we recommend taking notes?
Is completing the survey mandatory?
No. As this is a part of our pilot, we are eager to learn from your experience and insights. We kindly ask that you complete the post-training survey for each session you attend and the post-pilot surveys.
How will feedback be gathered?
We will send out online surveys after every training session, which you can fill out to let us know how you found the session you attend. We will also send out a survey at the end of each pilot phase cycle to learn from your experience. If you have any suggestions that you feel will improve the experience, please email email@example.com.
When is Phase 2?
Please check back to this website as we will publish when Phase 2 will begin. You can also sign up here to join our mailing list for the Caribbean Hub here.